55% improvement in usability with a redesign of Book4Time Reports
Book4Time is the leading cloud-based spa management software & online scheduling system used by top hotel & resort spas, multi-location day spas, fitness chains and salons.
The Reports section lacked clarity, and users had a hard time getting to the data they needed.
Role
Senior UX Designer
Team
- 2 UX Designer
- 2 Product Manager
- 1 scrum team x 8 people
Timeline
July 2019 – October 2019 | 4 months
Deliverables
UX Audit
User Interface Design
Prototypes
Usability audit of the existing experience
Evaluating with System Usability Scale (SUS) on the existing design showed the usability was below par
The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability. It consists of a 10-item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree.
I think that I would like to use this product frequently.
I think that I would like to use this product frequently.
I think that I would like to use this product frequently.
I think that I would need the support of a technical person to be able to use this product.
I found the various functions in this product were well integrated.
I think that I would like to use this product frequently.
I think that most people would learn to use this product very quickly.
I found the product very cumbersome to use.
I felt very confident using the product.
I needed to learn a lot of things before I could get going with this product.
Testing with 20 users revealed that our overall score for the System Usability Scale was at 47, well below the average of 68
Survey results from the System Usability Scale. Anything below 68 is considered below average.
The Redesign
Keeping in mind all the issues identified in the usability audit and our sessions with the users I worked on the redesign of the Reports section, the redesign of the Reports section started.
The new design did a lot better on the System Usability Scale bringing the score up to 73
The redesign brought the usability up by 55%
The outcome - usability improved by 55%
The redesigned Book4Time Reports section got great feedback from users and the usability improved overall by 55%. Users generally reported ease-of-use and better satisfaction with the product.